Privacy Policy

Last updated: 5 August 2024

At Satvyam Ayurveda, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, purchase our products, or engage with us in any way.

By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: When you place an order or register on our website, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
• Health Information: For Ayurvedic consultations or recommendations, you may choose to share specific health information with us (e.g., dietary preferences, medical history, etc.). This information is only collected with your explicit consent.
• Usage Data: We may automatically collect data about how you interact with our website, such as your IP address, browser type, time spent on pages, and referring websites. This information helps us improve the functionality of our site.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our site. Cookies help us remember your preferences, tailor our content to your needs, and analyze site traffic.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping and handling.
• Customer Support: To communicate with you regarding your orders, answer your questions, and provide technical support.
• Personalization: To tailor product recommendations and offers based on your preferences and previous purchases.
• Marketing Communications: With your consent, we may send you promotional emails, newsletters, and offers. You can opt out of these communications at any time.
• Health Consultations: If you seek Ayurvedic health advice or personalized product recommendations, we may use your health information to offer tailored solutions.
• Website Improvements: To analyze website traffic, improve our user experience, and optimize the performance of our website.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with trusted service providers (e.g., payment processors, shipping companies) to complete your orders and deliver products.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, comply with legal obligations, or respond to legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new owners as part of the business assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. These include:

• Encryption: Sensitive information (e.g., payment data) is encrypted during transmission using SSL (Secure Socket Layer) technology.
• Restricted Access: Only authorized personnel have access to your personal data, and they are required to maintain confidentiality.
• Regular Security Audits: We perform regular audits to ensure the security of our systems.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to any inaccuracies in your personal data.
• Deletion: You can request the deletion of your personal data, subject to legal retention requirements.
• Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Data Portability: You can request that your data be transferred to another service provider in a machine-readable format.

To exercise any of these rights, please contact us at [Your email address].

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any websites you visit.

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and collect information about how you use our website. You can choose to disable cookies through your browser settings, but this may limit certain functionalities on our site.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have unintentionally collected personal information from a child, we will promptly delete it.

9. International Data Transfers

If you are accessing our website from outside India, your personal information may be transferred to, and processed in, India, where data protection laws may differ from your own. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: satvyamayurveda@gmail.com
Phone: +91-6005251040
Address: Delhi, India